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Shipping & Returns

Shipping Information

We will mail small items to you using Australia Post. You can choose the method (regular parcel, registered, express etc.) - the price of each option will be shown at the checkout. We strongly recommend using registered or insured post.

Heavier items (over 20kg) will be sent by TNT or other courier at our option.

Returns Policy

Any Products delivered to the Customer which are damaged or defective, or which are otherwise not in accordance with the Customer's order, may be returned to International Magnetic Solutions within 30 days of delivery. Customer will be responsible for all costs incurred with return postage.

The Customer may otherwise return Products (excluding specially purchased products referred to below which may not be returned) to International Magnetic Solutions:

  1. provided that it does so within 30 days of delivery;
  2. provided that the Products are in their original packaging, unopened, and otherwise in a saleable condition; and
  3. at the Customer's own expense, or to the Customer's account.

Special Products

Where a Customer requires a special product item which is not a Catalogue Product or a Contract Product, International Magnetic Solutions may procure or manufacture the product item for the Customer. Special product purchases may only be available in the pack size or quantity offered by International Magnetic Solution's supplier.

Orders for a specially purchased product may not be cancelled or varied. No specially purchased product may be returned to International Magnetic Solutions, unless damaged or defective.

Return Procedure

In the case of all Product returns:

  1. the invoice number must be quoted to, and a return authorisation number must first be obtained from, International Magnetic Solutions;
  2. a credit or refund will be given to the Customer; and
  3. risk in the Products remains with the Customer until the Products are received by International Magnetic Solutions.

Refunds do not apply for change of mind

On return of an item according to this procedure we will refund or credit the customers account (not including the shipping charges) less a 5% restocking charge.

Return to:

International Magnetic Solutions
Unit 1 12 Jura St
Heatherbrae NSW 2324
Phone: 02 4987 3912

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